Why am I banned/muted?

[Aixy]

By playing the Starmice Game, you agree to the Terms and Conditions and to comply with all applicable Game Rules. You are advised to review these documents carefully to ensure full compliance and to confirm that no rules or conditions have been violated.

If you believe that a sanction has been applied incorrectly, please verify the following before submitting an appeal:

1. Assess whether you are accessing the game from your usual location, network, or browser. In some cases, sanctions may be triggered by logging in from an unfamiliar environment, such as a different household or public network. If possible, return to your usual setup and check whether the issue persists.

2. Determine whether another individual in your household also plays Starmice. If so, a sanction applied to their account may also affect yours. Please note that sanctions resulting from violations committed by other users within the same household are not eligible for removal.

3. Evaluate whether your account credentials have been shared with others. If another individual has accessed your account, any violations committed through it remain your responsibility. Users are expected to maintain the security of their accounts at all times, as accounts may be held liable for actions taken under them. For account security guidance or recovery assistance, please refer to the appropriate support channel and submit a contact form if necessary.

After reviewing all of the above, if you still believe the sanction is unjustified, you may submit an appeal to the moderation team. Appeal procedures may vary depending on the community.